Ricardo Maciel

IT Professional

Over 20 years of expertise in IT infrastructure, cybersecurity, and technical training. Based in Doha, Qatar.

Experience

IT Manager and Project Lead

2017 – 2023

R.S. Informática, Portugal

  • • Optimized IT infrastructure, reducing downtime by 30%
  • • Delivered 20+ digital solutions, achieving a 35% improvement in client satisfaction
  • • Spearheaded cross-functional teams to meet project milestones

IT Trainer

2018 – 2022

CER Centro de Estudos Regionais, Portugal

  • • Designed and delivered courses on Microsoft Office, web development, and Adobe Suite
  • • Enhanced learning outcomes through adaptive teaching
  • • Trained over 500 learners with industry-relevant IT skills

Administrative and HR Specialist

2022 – 2024

MetalWork Company, Portugal

  • • Recruited 150+ professionals, aligning hiring strategies with business goals
  • • Managed international client projects, optimizing resources and budgets
  • • Boosted team productivity by 20% through advanced scheduling tools

Technical Skills

IT Systems

  • • Microsoft Office Suite
  • • IT Infrastructure Management
  • • Server Optimization

Cybersecurity

  • • Data Protection
  • • Compliance Standards
  • • Security Protocols

Project Management

  • • Trello
  • • Asana
  • • Microsoft Project

HR Systems

  • • SAP
  • • BambooHR
  • • Payroll Management

Data Analysis

  • • Tableau
  • • Power BI
  • • Data Visualization

Languages

  • • Portuguese (Native)
  • • English (Fluent)
  • • French (Intermediate)
  • • Spanish (Intermediate)

Certifications

Artificial Intelligence Fundamentals (Coursera)

Cybersecurity Fundamentals (Coursera)

Enterprise Design Thinking Practitioner (IBM)

Project Management Fundamentals (Coursera)

Advanced Excel and SEO Optimization (Coursera)